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FAQ

ORDERS

Do You Deliver Internationally?
We only deliver within the United Kingdom. We do not ship to Crown dependencies, Overseas territories or Non-geographic (military) areas. We deliver to Northern Ireland, but do not deliver to the Republic of Ireland. If you live in FR, DE or AU, please visit our local site. If you live in another country, please visit our US site: www.kylieskin.com, which offers international delivery via DHL.

 

COUNTRIES WE DELIVER TO
United Kingdom. 

Can I only purchase products through the website?
Kylie Skin by Kylie Jenner is available at www.kyliejennerskin.co.uk, Ulta and Nordstrom in the USA and Douglas in Europe.

How long before I can receive my order?
The processing time for orders is 72 hours. Once your order has been dispatched, delivery time is 2–3 days within the United Kingdom. Please bear in mind that during holidays or limited edition launches and restocks, this time may vary.


Can I change my order?
Please contact customerservice@kyliejennerskin.co.uk as soon as possible. We will do our best to accommodate your request, however there is no guarantee that any changes can be made once an order is placed. 


Can I cancel my order?
If you reside in the EU or UK, under the EU Directive on Consumer Rights 83/2011 and the Consumer Contracts Regulations 2013, you may cancel your contract if you so wish provided you exercise your right no longer than 14 days after the day you receive the product(s).


Can I return my order?
We are unable to offer refunds, returns or exchanges. All sales are final. Please note, Kylie Skin by Kylie Jenner reserves the right to refuse all returns, re-deliveries and refunds. 

In the unlikely event that a product arrived damaged, the customer must contact customer service within 48 hours of receipt. You must include photos of the issue and a screenshot of your order confirmation email.


Can I exchange my product?
We apologise but we do not currently offer exchanges – all sales are final.


How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your delivery confirmation email to track your order. Or you can check your order status at: https://www.kyliejennerskin.co.uk/pages/track-my-order.


Why was I charged twice?
You will only be charged for what you have purchased. If you see duplicate charges, please give it a few days and it should go away and the issue should be rectified automatically. However, if it’s still there and you are positive you only placed one order, please contact us.


I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us with your enquiry.


What forms of payment do you accept?
We accept online payments with Visa, Mastercard, American Express, AfterPay and PayPal.

My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving the order, at customerservice@kyliejennerskin.co.uk Please provide us with your order number and some photos of the damaged product/s.

I received incorrect item/s what should I do?
Please contact customerservice@kyliejennerskin.co.uk within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

What’s your return policy?
We are unable to offer returns. 

In the unlikely event that product(s) arrive damaged, the customer must contact customer service within 48 hours of receipt. You must include photos of the issue and a screenshot of your order confirmation email. 

I refused my delivery, where is my refund?
Refused delivery will incur a restocking fee and outbound delivery costs will not be refunded. Please allow up to 5 business days for your refund to appear once we have processed the return. 


My package is stuck and tracking shows no movement, what do I do?
A package can only be considered lost if there has been no movement for 10 business days from the day it was dispatched. Please send an email to customerservice@kyliejennerskin.co.uk if your shipment shows no movement from the carrier’s tracking information. 

I put the wrong address on my order, please help!
Please be careful when entering your delivery address, Kylie Skin by Kylie Jenner will not be responsible for orders sent to an incorrect delivery address provided by the customer.


How can I find out more information about a product?
Product details can be found on the product page but if you have more questions, please free to Contact Us.


Does KylieJennerSkin.co.uk Offer Gift With Purchase Promotions?
Occasionally Kylie Skin by Kylie Jenner will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers’ orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.



CUSTOMER ACCOUNT

Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.

How do I create an account?
You can create an account by visiting kyliejennerskin.co.uk/account/register

How do I subscribe or cancel my email subscription?
You can easily subscribe to emails by visiting Kyliejennerskin.co.uk located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the ‘Unsubscribe’ link within the email subscription page.


I forgot my password, what do I do?
To reset your password, go to kyliejennerskin.co.uk/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter the email address you used to create your account. Once you click submit, you will receive an email notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal.  



PRODUCT/INGREDIENT

Where are your products manufactured?
Our formulas are made in the USA, with globally sourced ingredients. 


Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.


Do your products contain soy?
No


Are your products vegan?
Yes

Does Kylie Skin by Kylie Jenner use parabens or sulfates?
Kylie Jenner Skin does not use parabens or sulfates in any of our products.


Do you test products on animals?
Kylie Jenner Skin does not test products on animals. All of our products are cruelty free.


Are the products safe to use for all skin types?
All products are formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.


Are your products safe?
Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.

Have your products all been tested by a dermatologist?
Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.

What temperature do these products need to be stored at?
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.